Last Updated: January 2025
Youthworx (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, transparently, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have.
Youthworx is an organization providing digital learning resources, online courses, and support for young people, carers, and partner organisations.
Contact Details:
Email: info@youthworx.org.uk
If you have questions about this policy or how your data is used, please contact us using the above details.
We may collect the following types of personal information:
Name and contact details (email, phone number)
Account information (username, password)
Course enrolment details
Payment information (processed securely by third-party providers)
Messages or enquiries submitted through our contact forms
Feedback, survey responses, or testimonials (with consent)
When you use our website or platform, we may collect:
IP address
Device and browser type
Usage data (pages visited, time spent, actions taken)
Cookies and tracking data (see Section 10)
In limited cases, and only with explicit consent, we may collect:
Information related to safeguarding or support needs
Accessibility requirements
We use your information to:
Create and manage your Youthworx account
Deliver online courses and digital learning resources
Process payments and enrolments
Provide customer support and respond to enquiries
Improve our website, courses, and user experience
Send important updates related to your learning
Meet legal, safeguarding, or compliance obligations
With consent, send newsletters or promotional content
We always process your data with a lawful basis (consent, contract, legitimate interest, or legal obligation).
We rely on one or more of the following:
Contract: To deliver services you sign up for
Consent: For marketing or optional data
Legitimate Interests: To improve services, prevent abuse, and operate our platform
Legal Obligations: Safeguarding, fraud prevention, or regulatory requirements
Your data is stored securely using encrypted systems and access controls.
We take appropriate technical and organisational measures to prevent:
Unauthorised access
Loss or misuse
Alteration or disclosure
We do not store payment card details, all payments are processed by secure third-party providers (e.g., Stripe, PayPal).
We do not sell your data.
We may share your information only with:
Trusted third-party service providers, such as:
Payment processors
Learning management systems
Cloud hosting providers
Analytics tools
Safeguarding partners, when required for the welfare of a learner
Legal authorities, when required by law
All partners operate under strict data protection agreements.
If any service providers store data outside the UK, we ensure proper safeguards (e.g., Standard Contractual Clauses) are in place to keep your data protected.
We keep your personal information only for as long as necessary to:
Provide your courses and services
Meet legal and safeguarding obligations
Resolve disputes
Maintain accurate records
You may request deletion at any time (see Section 9).
You have the right to:
Access your personal data
Correct inaccurate information
Delete your data (“right to be forgotten”)
Restrict or object to processing
Transfer your data to another provider
Withdraw consent at any time (for consent-based processing)
To exercise these rights, email us at: info@youthworx.org.uk
We use cookies to:
Improve site functionality
Analyse usage and performance
Personalise your learning experience
You can manage cookies through your browser settings.
A full Cookie Policy can be provided upon request.
Youthworx may support young people under 18.
Where required, we:
Obtain consent from a parent/guardian or responsible organisation
Implement additional safeguarding measures
Collect only essential learning-related data
We do not knowingly collect unnecessary or sensitive data from minors.
Our website may include links to third-party sites.
We are not responsible for the privacy practices of external websites.
We recommend reviewing their policies before sharing any personal information.
We may update this policy from time to time.
The latest version will always be posted on our website with the updated date.
If you have questions, concerns, or want to exercise your data rights:
Email: info@youthworx.org.uk
Phone: +01234567890
